Dominos Training Manual
Domino’s Pizza Training Manual Figure 1 Prepared By: Jonathan Zaragoza Class Time: 11:00 am – 11:50 am Date: 5/2/2014 iii Table of Contents Contents Introduction. V Chapter 1: Opening the Store and Prep of Food. 7 Opening the Store. 8 Setting up the Make line.
Domino’s Pizza Training Manual Figure 1 Prepared By: Jonathan Zaragoza Class Time: 11:00 am – 11:50 am Date: 5/2/2014.
Training Manual Format
9 Prepping the food. 10 Veggies. 11 Sauces.
12 Restocking. 13 Restocking Carryout. 13 Chapter 2: Closing the Store. 15 Closing the Store. 16 Closing the Front.
16 Closing the Back. 17 Conclusion. 18 v Introduction Hello Domino’s Pizza Employee, Congratulations on becoming a member of the Domino’s Pizza team.
Here at Domino’s Pizza, we provide our excellent services based on the customers needs. To provide customers with the best service ever, we need to train you to on our foundation, which is, “make the customer happy.” No matter what the occasion is our customers always deserve to be satisfied. We have developed the word W.I.N into our company logo meaning:.
Wow every customer I make it happen Never compromise our standards With this in mind you should be able to surpass every customer’s standards and provide them with the best service possible. This will provide a good experience for you and the customer.
As a Domino’s employee you are expected to give our customers the best customer service possible as well as satisfying their order. We strive to give our customers the best tasting pizza possible.
One important thing that comes with a great tasting pizza is the cleanliness of the store. Keeping the store clean allows us to construct a tasty pizza that satisfies our customers. This manual will provide you with all the training you need to keep your store clean and how to properly interact with our customers.
This manual will always serve as a reference to you as well as a reference to training new employees. This manual will outline the different positions of Domino’s pizza such as, a CSR and a Delivery Expert, and will describe their duties. We hope you enjoy your experience as a Domino’s Pizza employee and we Thank you for becoming a part of our family. Figure 2 Chapter 1: Opening the Store and Prep of Food Figure 3 8 Opening the Store Both Drivers and CSR’s have multiple tasks when it comes to opening the store. If you are a Driver always remember to:.
Be on time to work Be in full uniform Write down beginning mileage Place car top onto your vehicle Check vehicle for any malfunctions Receive bank from opening manager These things must be done prior to beginning your workstation inside the store.
A series of introductory courses covering store operational policies and procedures. The training is self-paced and delivered via an online training portal as well as practical job training and cross training that occurs in the store. Team members receive award badges as they achieve certain levels. Modules covered in the program:. Investigating biology laboratory manual. Policies and procedures. Workplace health and safety.
Training Manual Template
Food safety. Customer service skills. Safe delivery and scooter safety. Pushbike safety.
Security. Dough making and pizza making. Cleaning.
Promotional kits.